Eco-Communications Mystery Shopper

Background:

Working with Eco-Communications (a specialist green and sustainable products/ services PR/marketing company) apt conducted a mystery shopping exercise on behalf of Rainharvesting Systems. As one of the founder businesses for rainwater harvesting and the business has enjoyed an enviable position of success.  However, as more competitors have joined the market the company were keen to review their own processes to ensure they kept on top of the competition.

Objectives:

To review Rainwater Harvestings enquiry process and recommend procedure improvements.

Actions:

A list of Rainwater Harvesting’s key competitors and specific technical questions to be asked were gleened from the client.  All companies were surveyed from both a commercial and domestic standpoint following an approved discussion guide.

The results were collated and recommendations on how the client could improve their front line services made.

Results:

The client was impressed with the recommendations and was keen to implement some of the findings as soon as possible.